Business Travel Plus - Working In Partnerships/title> <meta name="description" content="Business travel plus - A leading independent corporate travel management services company who specialise in high service solutions for the discerning business traveller"> <meta name="keywords" content="business, travel, services, management, corporate, air, fares, uk, europe, flights, hotels, first class"> <meta name="robots" content="all,index,follow"> <meta name="distribution" content="Global"> <meta name="language" content="en-uk"> <link href="css/generic.css" rel="stylesheet" type="text/css"> <script language="javascript" type="text/javascript" src="js/functions.js"></script> </head> <body onLoad="startIt()"> <a name="top"></a> <table width="753" border="0" cellpadding="0" cellspacing="0" id="main"> <tr align="right" bgcolor="#090C61"> <td height="20" colspan="4"><table border="0" cellspacing="0" cellpadding="0"> <tr> <td><a href="index.asp"><img src="images/navigation/home.gif" alt="home" width="51" height="20" border="0"></a><a href="#" onClick="return false" onMouseOver="popUp('HM_Menu2',event)" onMouseOut="popDown('HM_Menu2')"><img src="images/navigation/about.gif" alt="about us" width="73" height="20" border="0"></a><a href="news.asp"><img src="images/navigation/news.gif" alt="news" width="51" height="20" border="0"></a><a href="contacts.html"><img src="images/navigation/contacts.gif" alt="contacts" width="76" height="20" border="0"></a><a href="#" onClick="return false" onMouseOver="popUp('HM_Menu5',event)" onMouseOut="popDown('HM_Menu5')"><img src="images/navigation/specialoffers.gif" alt="special offers" width="104" height="20" border="0"></a><a href="newsletters.asp"><img src="images/navigation/newsletters.gif" alt="newsletters" width="95" height="20" border="0"></a><a href="#" onClick="return false" onMouseOver="popUp('HM_Menu7',event)" onMouseOut="popDown('HM_Menu7')"><img src="images/navigation/information.gif" alt="information" width="95" height="20" border="0"></a><a href="#" onClick="return false" onMouseOver="popUp('HM_Menu8',event)" onMouseOut="popDown('HM_Menu8')"><img src="images/navigation/services.gif" alt="services" width="76" height="20" border="0"></a><a href="#" onClick="return false" onMouseOver="popUp('HM_Menu9',event)" onMouseOut="popDown('HM_Menu9')"><img src="images/navigation/forms.gif" alt="forms" width="55" height="20" border="0"></a></td> </tr> </table></td> </tr> <tr> <td colspan="4"><table width="753" border="0" cellpadding="0" cellspacing="0" id="logo">  <tr> <td width="393" height="108" valign="top"><a href="index.asp"><img src="images/logo.gif" alt="Business Travel Plus" width="393" height="108" border="0"></a></td> <td width="360" align="right" valign="top"><a href="http://www.co-operativetm.co.uk"><img src="images/header_right.gif" alt="A Co-operative Travel Management Company" width="360" height="108" border="0"></a></td> </tr> </table></td> </tr> <tr> <td colspan="4"><table width="753" border="0" cellpadding="0" cellspacing="0" id="header"> <tr> <td width="28" height="157"><img src="images/header_left.gif" width="28" height="157"></td> <td width="336" height="157" bgcolor="#D8DACB">  <iframe src="fastfinder/online-services.html" width=336 height=157 frameborder=0 scrolling=NO> <center> <p><font size="1" face="Verdana, Arial, Helvetica, sans-serif">If you can see this, your <br> browser doesn't understand<br> the IFRAME command. </font></p> <p><font size="1" face="Verdana, Arial, Helvetica, sans-serif">However, you can still access<br> our Online Services by <a href="#" onClick="MM_openBrWindow('fastfinder/online-services.html','services','width=336,height=157')">clicking here</a>. </font> </p> </center> </iframe>  </td> <td width="389" height="157"><img src="images/header_aboutus.jpg" width="389" height="157"></td> </tr> </table></td> </tr> <tr align="right"> <td height="30" colspan="4"><img src="images/strapline.gif" alt="your first choice for professional business travel services" width="454" height="30"></td> </tr> <tr align="left" valign="top"> <td width="555"><table width="555" border="0" cellpadding="0" cellspacing="20" bgcolor="#FFFFFF" id="content"> <tr> <td height="10" align="left" valign="top" class="smallprint"><script language="javascript" type="text/javascript" src="js/displaydate.js"></script></td> </tr> <tr> <td align="left" valign="top"><p class="footer">You are here: <a href="index.asp" class="footer">home</a> » about us » case studies » <b>Working in Partnerships</b></p> <h1>Working in Partnerships</h1></td> </tr> <tr> <td align="left" valign="top"><p><img src="images/wyre.jpg" width="125" height="40"></p> <h2>Wyre Borough Council </h2><p class="bodycopy">Covering 27 different wards<br> <i>Ann Washington - Incomes Manager</i></p> <h2>The Problem </h2> <p class="bodycopy">All Government authorities have been given a directive to benchmark their services. <br> Wyre Borough Council, already one of our customers, approached us to ask if they could use Business Travel Plus. Ann was given the task of streamlining her department on their Customer Service skills.</p> <h2>The Business Travel Plus Solution </h2> <p class="bodycopy">We demonstrated our sophisticated customer database, which records all our customer contacts, comments and issues and reminds account managers when customer courtesy follow up calls are required. Having already commented that our customer service was second to none, Ann, impressed by our system, discussed with a member of her team who developed an in-house system, which they are now using in their offices with great success. </p></td> </tr> <tr> <td align="left" valign="top"><hr size="1" noshade color="#D8DACB"></td> </tr> <tr> <td align="left" valign="top"><p><img src="images/sabre.jpg" width="100" height="37"></p> <h2>Sabre UK </h2><p class="bodycopy">A leading world-wide airline reservations system<br> <i>Kay Dyson - Senior Account Manager</i></p> <p class="bodycopy">Sabre have approached us on a number of occasions to ask us to be a Beta Test Site for their latest technology. We were obviously delighted to be testing all the newest equipment. Business Travel Plus were also the first site to trial the new ATB2 ticket printers. We now have a number of these printers installed in clients' offices throughout the UK, whereby we issue tickets at their premises, making distance no object! </p></td> </tr> <tr> <td align="left" valign="top"><p class="bodycopy"><a href="case-studies.html">Return to case studies »</a></p></td> </tr> </table></td> <td width="5" bgcolor="#FFFFFF" class="dotsVertical"> </td> <td width="188" bgcolor="#F6F7F4"><table width="188" border="0" cellspacing="0" cellpadding="0"> <tr> <td height="50" bgcolor="#D8DACB"> </td> </tr> <tr> <td><img src="images/quick_links.gif" alt="quick links" width="188" height="22"></td> </tr> <tr> <td><table width="188" border="0" cellspacing="10" cellpadding="0"> <tr> <td><ul class="quicklinks"> <li> <a href="links/passport.html" target="_blank" class="quicklinks">Passport</a></li> <li><a href="links/airport-guides.html" target="_blank" class="quicklinks">Airport Guides</a></li> <li> <a href="links/foreign-office.html" target="_blank" class="quicklinks">Foreign Office</a></li> <li><a href="links/weather.html" target="_blank" class="quicklinks">Weather</a></li> <li><a href="links/visa-information.html" target="_blank" class="quicklinks">Visa info</a></li> <li><a href="links/time.html" target="_blank" class="quicklinks">Time</a></li> <li> <a href="links/jabs.html" target="_blank" class="quicklinks">Jabs</a></li> <li> <a href="links/mapquest.html" target="_blank" class="quicklinks">Mapquest</a></li> <li><a href="links/e111-form.html" target="_blank" class="quicklinks">E111 form</a></li> <li><a href="links/london-underground.html" target="_blank" class="quicklinks">London Underground</a> </li> </ul></td> </tr> <tr> <td><hr size="1" noshade color="#D8DACB"></td> </tr> <tr> <td class="quicklinks"><ul class="quicklinks"> <li><a href="general-services.html" class="quicklinks">General Services</a></li> <li><a href="corporate-hospitality.html" class="quicklinks">Corporate Hospitality</a></li> <li><a href="hotels.html" class="quicklinks">Hotels</a></li> <li><a href="rail-travel-and-car-hire.html" class="quicklinks">Rail Travel & Car Hire </a></li> <li><a href="technology-products.html" class="quicklinks">Technology Products</a></li> <li><a href="group-and-conference-travel.html" class="quicklinks">Group & Conference Travel </a></li> <li><a href="insurance-schemes.html" class="quicklinks">Insurance Schemes</a> </li> </ul></td> </tr> </table></td> </tr> </table></td> <td width="5" bgcolor="#FFFFFF" class="dotsVertical"> </td> </tr> <tr bgcolor="#D8DACB"> <td colspan="4"><img src="images/spacer.gif" width="1" height="1"></td> </tr> <tr> <td colspan="4"><table width="753" border="0" cellpadding="0" cellspacing="20" id="footer"> <tr> <td width="420" align="left" valign="middle" class="footer"><a href="#top" class="footer"><img src="images/topofpage.gif" alt="top of page" width="13" height="18" border="0" align="absmiddle">top of page</a> <a href="javascript:window.print()" class="footer"><img src="images/printthispage.gif" alt="print page" width="16" height="18" border="0" align="absmiddle">print page</a></td> <td width="273" align="right" valign="middle" class="footer"><a href="sitemap.html" class="footer">sitemap</a></td> </tr> </table></td> </tr> <tr bgcolor="#D8DACB"> <td colspan="4"><img src="images/spacer.gif" width="1" height="1"></td> </tr> <tr> <td colspan="4"> <table width="753" border="0" cellpadding="0" cellspacing="20" id="footer">  <tr> <td width="410" rowspan="3" align="left" valign="middle" class="footer"><p><b>Business Travel Plus</b><br> de Haviland House, The Pavilions, Avroe Crescent, Blackpool FY4 2DP<br> <b>t::</b> +44 (0)1253 471020 <b>f::</b> +44 (0)1253 798041 <b>e::</b> <a href="mailto:info@business-travel.co.uk" class="footer">info@business-travel.co.uk</a></p> <p>Business Travel Plus is a trading name of Co-operative Travel Management. Co-operative Travel Management is a subsidiary of the Co-operative Group Limited.</p> <p>Registered Office, Hamil Road, Burslem, Stoke on Trent ST6 1AJ</p> <p>Registered in England No: 2754963 VAT No: 403 3146 04</p> <p class="smallprint"><a href="http://www.orbit-internet.com" target="_blank" class="smallprint">web promotion</a> by Orbit Internet</p></td> <td width="283" height="69"> </td> </tr> <tr> <td height="45" align="center" valign="top"><div align="center"><img src="images/footer/brand-logos.jpg" width="264" height="76" border="0" usemap="#Map"> <map name="Map"> <area shape="rect" coords="5,1,45,41" href="http://www.carbontrust.co.uk/energy/takingaction/eeas.htm" target="_blank" alt="Energy Efficiency Accreditation Scheme (EEAS)"> <area shape="rect" coords="49,2,87,41" href="http://www.caa.co.uk" target="_blank" alt="Air Travel Organisers Licensing (ATOL)"> <area shape="rect" coords="91,2,140,41" href="http://www.iata.org" target="_blank" alt="International Air Transport Association (IATA)"> <area shape="rect" coords="145,2,213,42" href="http://www.ukas.com/" target="_blank" alt="ISO Award Scheme"> <area shape="rect" coords="3,42,87,74" href="http://www.abta.com" target="_blank" alt="Association of British Travel Agents"> <area shape="rect" coords="88,41,164,74" href="http://www.gtmc.org" target="_blank" alt="Guild of Travel Management Companies"> </map> </div></td> </tr> <tr> <td height="19"><div align="center"><a href="http://www.co-operativetm.co.uk" target="_blank"><img src="images/footer/cooplogo1.jpg" alt="A Co-operative Travel Management Company" width="190" height="75" border="0"></a></div></td> </tr> </table> <script type="text/javascript"> var gaJsHost = (("https:" == document.location.protocol) ? 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